At Health Plan Markets (HPM), we are deeply committed to protecting your privacy and safeguarding your personal data. This Privacy and Data Protection Policy outlines how we collect, use, store, and protect the information you provide to us, as well as your rights regarding your data.
Information We Collect
We collect the following types of personal information through various interactions, including website forms, agent communications, and third-party tools:
- Personal Information (PPI): Names, email addresses, phone numbers, date of birth, Social Security numbers.
- Health Information (PHI): Insurance details, Medicare/Medicaid information, health data, and ID numbers.
How We Use Your Information
The information we collect is used to provide you with the best possible services. This includes:
- Enrolling clients in insurance plans.
- Sending newsletters and keeping you informed about industry updates.
- Improving our services based on your needs and feedback.
- Marketing purposes, including sending promotional emails and targeted ads (with the option to opt-out at any time).
Sharing Your Information
We only share your personal information with third parties when necessary, such as:
- Insurance carriers to facilitate your enrollment or maintain your coverage.
- We are under strict contracts with these third parties to ensure that your data is handled securely and in compliance with data protection regulations.
How We Protect Your Information
We use state-of-the-art security measures to protect your personal data, including:
- Encrypted databases and secure cloud storage for all data.
- Firewalls and access controls to prevent unauthorized access.
- Regular security audits to ensure our systems remain secure and compliant with regulations.
Data Retention
We retain your personal data for up to 10 years, as required by the Centers for Medicare & Medicaid Services (CMS). After this period, we securely delete or anonymize your data.
Your Data Rights
You have the following rights concerning your data:
- The right to access the data we hold about you.
- The right to correct any inaccurate or outdated information.
- The right to request the deletion of your data.
- The right to request a copy of your personal data
To exercise any of these rights, please contact us by phone or email (details provided below).
Data Protection Laws We Comply With
- HIPAA (Health Insurance Portability and Accountability Act) to protect your health data.
- CCPA (California Consumer Privacy Act) for California residents, granting you additional rights and protections.
Data Breaches and Notifications
In the unlikely event of a data breach, we are committed to notifying you through all available communication channels (email, phone, etc.) within 90 days of the breach.
Contact Us for Privacy Concerns
If you have any questions, concerns, or requests regarding your data privacy, please contact our Director of Operations, Jonathan Manotti, at:
We are here to ensure that your data is handled with the utmost care and respect.
Health Plan Markets: Protecting Your Privacy, Always.
