With over 15 years of experience in operations and customer service, Jonathan is passionate about helping people achieve their goals. Jonathan is dedicated to ensuring that everyone of our agents receives an exceptional level of service and support in every aspect of their operations as they accelerate their growth.

Key Responsibilities:

• Ensure compliance with all regulatory requirements, industry standards, and company policies and procedures
• Maintain and improve relationships with vendors and partners
• Manage the operations team, providing guidance and support to ensure that all operational activities are executed effectively and efficiently
• Identify opportunities for process improvements and work with other departments to implement changes
• Monitor and report on key performance indicators (KPIs) to track progress and identify areas for improvement
• Facilitate collaborate across all departments to ensure alignment of operational activities with overall business objectives